SmartAction Announces Major Brand Refresh and Launch of NOVA Platform, Redefining AI-Driven Customer Service Read more
Calabrio Acquires AI and Bot Analytics Company Wysdom to Revolutionize the Customer Experience Read more
Zuper Announces Integration with Freshworks for Businesses with Field Operations to Deliver Exceptional Customer Experiences On The Go Read more
Human Interaction in Customer Service Still Preferred Despite Technology Innovations, New Research Finds Read more
evaluagent Expands Management Team with Strategic Hires in Sales, Customer Success and Product Marketing Read more
SoundHound AI to Acquire SYNQ3 to Expand Its AI Customer Service Solutions and Create the Largest Voice AI Provider for Restaurants Read more
Rush to AI Adoption in Contact Centers Generates Contrasting Reactions from Businesses and Customers, According to Waterfield Tech Survey Read more
Call Journey CI Unveils Cutting-Edge Voice of the Customer Software Revolutionizing Customer Insights Read more