Zenarate Enhances Call Analyzer with New Call Insights to Surface Customer Call Trends and Drive Proactive Agent Training Read more
Bad Customer Service Threatens $3.7 Trillion Annually as Frontline Workers Reach a Breaking Point Read more
Orbee and One Auction View Integrate to Enable Dealerships to Make Smarter Auction Buying Decisions using Real-Time First-Party Customer Behavior Read more
Able CDP Announces Innovative Integration with Calendly to Transform Customer Journey Tracking and Sales Optimization Read more
8×8 Enhances Cloud Contact Center and Unified Communications Platform with AI-powered Customer and Employee Experience Innovations Read more
Vonage Research Reveals Nearly Half of Consumers Expect 24/7 Customer Service Support, Nearly Three Quarters Will Switch Businesses Following a Subpar Experience Read more
Aisera & Dave Launch DaveGPT, a Generative AI Customer Service Assistant to Enable Personalized On-Demand Support Read more