Half of US Businesses Already Use AI in Customer Service. Their Biggest Obstacle? Maintaining Consumer Trust Read more
Sedgwick Consumer Product Safety Pulse Report reveals essential insights on consumer recall behavior Read more
Three Strikes and You’re Out: Sauce Labs’ Latest Research Report Uncovers Over Half (57%) of Consumers Will Switch to a Competitor After 3-4 Negative Digital Experiences Read more
Veriff Fraud Industry Pulse Survey 2024: US Businesses Face Revenue Losses Due to Increasing Online Fraud Read more
Research: Nearly 75 Percent of Consumers Say the Way They Shop Stores Has Changed Significantly, Retail Tech Failing to Keep Pace Read more
New Survey: Online Shoppers Overwhelmed by Inaccurate and Sponsored Results–And No, AI Can’t Fix It Yet Read more
EY Future Consumer Index: US consumers seek loyalty discounts and human interaction as shopping behaviors shift Read more
One in Four Shoppers Avoid Buying from International Retailers Due to Concerns Around Returns, New Esw and Asendia Survey Reveals Read more