Invoca Survey Finds Over Half of Consumers Only Offered Automated Communications By Brands Feel Frustrated When They’re Unable to Speak with a Live Person Read more
Stackla Survey Reveals Disconnect Between the Content Consumers Want & What Marketers Deliver Read more
Webpals Mobile Survey: Growing Trust in Finance Apps – 72% of Consumers Trust Syncing their Personal Finances on their Mobile Phones Read more
Survey: Majority of Organizations Believe Generative AI is Key to CX, yet 63% Say Implementation is More Expensive than Anticipated Read more
New Survey From Loop Shows Fraud and Policy Abuse are Outpacing Operational Costs and Supply Chain Issues as Major Concerns for Retailers Read more