Descartes’ Annual Ecommerce Study Shows Online Buying Grows but 67% of Consumers Face Delivery Problems Read more
US Consumers’ 2024 Sustainability Score Declines and Lags the Global Average, According to New Report Read more
ServiceNow Research Shows Changing Consumer Brand Loyalty in Canada, Reveals Potential for AI-Powered Customer Service Read more
New Report: 98% of Shopify Merchants Have Difficulty Aligning Inventory and Production with Changing Consumer Demand Read more
Cross-Border Spending Surging, 54% of Global Consumers Expect to Increase Amount of International Online Shopping but Expect More Payment Flexibility and Transparency in 2024 Read more
New ICSC Consumer Returns Data: Brick-and-Mortar Shopping Drives Lower Return Rate Than Online Shopping Read more
Young Shoppers Lead the Charge for Sustainable Packaging: ALPLA Survey Reveals Generational Shift Read more
Salespeople and Customer-Service Reps Are Pressing Consumers to Give High Satisfaction Ratings: Study Read more