CallPilot, Proxima’s AI-powered customer support solution, redefines outbound communication and inquiry handling Read more
Zenarate Enhances Call Analyzer with New Call Insights to Surface Customer Call Trends and Drive Proactive Agent Training Read more
Bad Customer Service Threatens $3.7 Trillion Annually as Frontline Workers Reach a Breaking Point Read more
Orbee and One Auction View Integrate to Enable Dealerships to Make Smarter Auction Buying Decisions using Real-Time First-Party Customer Behavior Read more
8×8 Enhances Cloud Contact Center and Unified Communications Platform with AI-powered Customer and Employee Experience Innovations Read more