Vonage Research Reveals Nearly Half of Consumers Expect 24/7 Customer Service Support, Nearly Three Quarters Will Switch Businesses Following a Subpar Experience Read more
NRF 2024: IBM Reports Generative AI Can Bridge the Consumer Expectation Gap with Unified, Integrated Shopping Experiences Read more
IBM Study: Widespread Discontent in Retail Experiences, Consumers Signal Interest in AI-Driven Shopping Amid Economic Strain Read more
TTEC AI Readiness Assessment Identifies Four Critical Competencies Required to Unlock the Full Potential of an AI-enabled Contact Center Read more
SalesTechStar’s Sales Technology Highlights of The Week: Featuring Crowdstrike, Spiff, Kore.ai and more! Read more
SalesTechStar’s Sales Technology Highlights of The Week: Featuring Genesys, Dealhub.io, Bloomreach and more! Read more
The Latest in Retail Ops: How Kiosks, Self-Checkout and Barcode Scanners are Impacting Point of Sales Read more