Without the “right” sales or customer support technologies, businesses could be missing out on valuable insights from actual customer calls, what do leaders in tech do to shortlist and implement the most adequate support tools?
Find out more from these latest tips, insights and best practices in this weekly salestech and tech highlight;
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SalesTech Quote-of-the-Week!
If you provide the right AI and the right technology, it can actually improve the customer experience. AI is tied to resolutions, provides self-service, and helps support agents get the job done. It’s a win-win situation across three groups: Consumers, Companies, and Service Agents. Being able to leverage AI with customer sentiment and delight helps companies put their customers through the journey they want them to experience.
Top SalesTech News of The Week: 26th July to 30th July 2021!
- VERB to Introduce A I Capability to its Line-Up of Sales Tools
- FunnelAmplified Launches Partnership With DLA Ignite
- Partnerize Expands Integrated Technology Ecosystem With Mobile Commerce Leader, Button
- Companies Continue to Digitalize Spend Management with SAP
- Orum Raises $25M to Automate and Scale Inside Sales Teams
- LiveVox Study Finds That Many Contact Center Leaders Do Not Want to Keep Agents Remote Despite Recent Business Benefits
- CloudSense deepens focus on innovation with appointment of Brian McCann as Chief Product Officer
- springbig Announces Point of Sale & Text Marketing Platform Integration With POSaBIT
- Pitcher’s Super App Wins 2021 Product of the Year Award for Sales and Marketing Technology from Business Intelligence Group
- Accenture to Acquire HRC Retail Advisory to Expand Retail Strategy Capabilities
- Nimble Launches Lead Pipelines to Accelerate Prospect Qualification and Declutter Deals for Sales Teams
- New Keap Integration with eSignature Provider HelloSign Saves Time, Simplifies Sales Cycle
- IBM and SAP to Help Financial Institutions Accelerate Cloud Adoption to Modernize Operations in a Secured Environment
- Competitive Advantage and Better Customer Experience Drives Cloud Migration Push, Next Pathway Research Reveals
- Workday Global CFO Survey: Finance Chiefs Shed Light on Data Gaps and Digital Priorities Post-Pandemic
- PagerDuty “State of Digital Operations” Report Underscores Business and Human Costs of Pandemic
- CareCloud’s Business Intelligence Platform Key in Assisting Providers Identify Revenue-Generating Opportunities
- Open-source Unicorn, Odoo, Receives $215M Investment from Summit Partners, Takes Aim At ERP Industry Giants
- SetSail Releases Calculator Showing an Average ROI of Over 17x on a Revenue Execution Platform
- DealCoachPro Secures Second Patent for its Exclusive Sales Technology
- Mixpanel, Leading Products Analytics Company, Names Jake Mars Senior Vice President of Global Sales
SalesTech QnA with the Expert
Ultimately, B2B sales strategies will have to match the experiences we are all accustomed to in our daily lives as consumers, which means offering multiple ways to communicate on their own schedule. Delivering omnichannel experiences makes business communication more convenient for prospects, who are often balancing personal and professional responsibilities. Enabling them to communicate with salespeople on their preferred channel will boost engagement and ultimately deliver increased ROI. – Priyank Parikh, Vice President of Sales & Solution Engineering at mgage (acquired by Kaleyra)
Top Articles on Customer Engagement Tips, RevOps vs SalesOps, Managing Remote SDRs!
- 4 Reasons Sales Leaders Should Use AI to Drive Customer Engagement
- RevOps versus SalesOps: Key Differences and Features
- How To Manage Remote Sales Teams and Motivate SDRs
- B2B virtual marketing strategies: The sales meetings, conferences and content strategies that are moving the industry forward now
What’s new on the SalesStar Podcast?
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