Conjura Raises €15 Million Series A Round to Pioneer the Future of E-commerce with AI-Driven Analytics Read more
TouchPoint One Performance Management Platform Offers New Agent Coaching, Gamification, Dashboard, and QA Features to Strengthen Virtual/Hybrid Customer Contact Teams Read more
62% of MSPs Expect to Grow Primarily from New Logos in 2022, Up from 49% in 2021, Survey Finds Read more
2022 Omnichannel Returns Index from Incisiv and Appriss Retail: Omnichannel Returns Have Emerged as an Opportunity to Engage Shoppers and Improve Business Performance Read more
TouchPoint One Agent Coaching, QA, and Gamification Software Update Boosts Contact Center Workforce Effectiveness to Lift CX and Business Performance Read more