NexGen Agency, a fast-emerging global provider of dynamic customer experience management, social media solutions and consulting services through NexGen Transformation, announced that they have been selected to be the customer management provider for three retail/e-tail companies.
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The selection of NexGen Agency was due to not only their incredible home-based and blended brick and mortar Agent solutions, but their rapid scalability and experienced management team. NexGen will be providing customer support, social media customer care and email/chat support.
“I am ecstatic not only for the tremendous growth that this brings to NexGen but how it enables us to create so many new jobs during incredibly difficult times. Growing our business while building our community has always been my priority and doing so during a time of record unemployment is incredibly rewarding. These client wins further demonstrates our position as the market leader in providing boutique, white glove contact center solutions by setting the standard for ease of doing business and speed of deployment,” NexGen Agency’s CEO, Mike Epstein stated.
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