PagerDuty Completes Acquisition of Jeli

With Jeli’s capabilities, the PagerDuty Operations Cloud strengthens its value as a platform of action, going beyond response to drive long-lasting improvements in operational maturity

PagerDuty, Inc., a global leader in digital operations management, today announced it has completed the acquisition of Jeli, Inc., to transform operations with an enterprise-grade, all-in-one incident management solution.

With Jeli, the PagerDuty Operations Cloud improves enterprise resilience, reduces the impact and risk of operational failure, and lessens the need for costly point solutions. The PagerDuty Operations Cloud combines Incident Management, AIOps, Automation and Customer Service Operations in a flexible, easy-to-use platform designed for mission-critical, time-sensitive, high-impact work across IT, DevOps, security and business teams.

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“Together, PagerDuty and Jeli will make it easier for executives to learn quickly from incidents, and use that knowledge to make timely, informed, operational decisions, which is the goal for organizations today,” said Dan McCall, vice president, product management for incident management at PagerDuty. “Jeli technology incorporates the human element, and together with PagerDuty, becomes a cloud-first, automated incident management solution that scales securely and reliably for large enterprises.”

Jeli’s enterprise-grade user experience is already integrated with PagerDuty, enabling customers to effectively collaborate during and after an incident, identify improvement opportunities and action insights to drive change.

“The PagerDuty acquisition of Jeli aims to deliver exactly what enterprise IT needs today – actionable insights that enable fast and effective operation decisions,” said Andi Mann, Global CTO and Founder at Sageable. “This acquisition furthers PagerDuty’s strategic vision of end-to-end incident management, by delivering enhanced capabilities for post-incident analysis and learning, to help customers continuously improve how they respond to future incidents.”