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More than 70% of the Brand Leaders for Video or Personalization Reach Customers with Personalized Video, Reveals SundaySky

Luminoso Wins Frost & Sullivan Customer Value Leadership Award

Global Customer Adoption Accelerating for 8×8 Contact Center Solution

Freshworks Acquires Natero, a Leader in Customer Success Cloud Software

Hotelbeds Selects Vonage’s NewVoiceMedia Contact Center Solution to Transform Service Experience for Global Customer Base

Only 30% of Midsized Call Centers Are Confident in Ability to Meet Customer Needs

SAP Strengthens CX Suite to Help Customers Close the Experience Gap

10 Tips for Using Messaging Apps in Customer Care

SugarCRM Announces Game-Changing Product Enhancements to Accelerate Growth, Improve Business Performance and Deliver Exceptional Customer Experiences

Unbabel Supports easyJet to Create International Customer Service ‘Super Agents’