NICE Unveils ENLIGHTEN Fraud Prevention Powered by AI and Voice Biometrics to Empower Contact Centers in Safeguarding Consumers Read more
Talkdesk and Calldesk Partner to Propel the Adoption of Voice Conversational AI in Contact Centers Read more
Lifesize Announces Strategic Partnership with Omilia to Bring the Power of Conversational AI to the Contact Center Read more
TTEC Expands FedRAMP-Authorized Cloud Contact Center Solution With Pending IL4 Status and Best-in-Class WFO, CRM, AI Integration Read more
Avaya Honored for Exceptional Innovation in Customer Experience Solutions, Empowering Contact Centers with Advanced AI and Natural Language Processing Capabilities Read more
Bright Pattern Launches AI Solution Packs for Easy to Deploy Artificial Intelligence in Contact Centers Read more
Passage AI Partners with Talkdesk To Offer Highly Accurate AI Chatbot Technology For Cloud-Based Contact Centers Read more
Voca.ai Secures Investment from American Express Ventures to Build the Contact Center of the Future Read more
Sytel and Afiniti Partner to Bring World-leading AI Products to the Contact Center to Enhance Agent Performance and Improve Customer Experience Read more