In New State of CX Study by Simplr, 27% of Consumers Say Their Brand Loyalty Has Wavered During Pandemic Due to Long Customer Service Wait Times Read more
Sabre and Mindsay partner to create chatbot to automate and enhance customer service for travel brands Read more
Orange Business Services Delivers Collaboration and Contact Center Services for ZIM to Improve Customer Experience in Cargo Shipping Read more
Journey Unveils Award-Winning Trusted Identity Platform; Fundamentally Transforming Customer Experience, Security and Economics of Digital and Contact Center Interactions Read more