Replicant, World’s First Autonomous Contact Center, Raises $27 Million From Norwest Venture Partners to Modernize Customer Service with Artificial Intelligence Read more
Pypestream Announces Integration With Conviva, Providing OTT Brands With AI-Powered, Proactive Customer Experience Read more
Major Multi-State Retail Chain Triages Pandemic Call Volume Spike by 26% with AI-Powered Omnichannel Customer Experience from Bright Pattern and Everise Read more
Unbabel Announces Strategic Research to Improve Multilingual Conversational Chat and Advance Customer Service with AI Read more
New Study Finds Late Delivery Impacts 50% Of On-Demand Food Delivery Customers, But Nearly Two-Thirds Miss Phone Calls To Alert Them Read more