Half of US Businesses Already Use AI in Customer Service. Their Biggest Obstacle? Maintaining Consumer Trust Read more
Amazon, Walmart and Stitch Fix Top the 100 Leading Retailers and Brands Embracing AI Across Ecommerce, Customer Service, and Marketing, According to Inaugural Retail AI Report Read more
Thought Industries Announces the Launch of tia: The AI Copilot for Sales and Customer Success Teams Boosting Revenue Through Moment-of-Need Intelligence Read more
Tribble Releases Tribblytics, the Latest AI Agent Innovation for RFPs, And Achieves Significant Milestone of 125,000 Agent Interactions on the Platform Read more
SuccessKPI Enables Maximus Total Experience Management Solution to Transform the Customer Experience of Federal Agencies Read more
NICE’s Inaugural International Happiness Index Finds 78% of People Think Leveraging AI In Customer Service Can Make Them Happier Consumers Read more