ASAPP CX Report Reveals 85% of Customer Service Agents Don’t Want to Return to Contact Centers, Work from Home Could Be Permanent Read more
Upstream Works Announces AI Application Integrations for Intelligent Agent and Customer Experiences Read more
Convin Announces the Launch of a First of a Kind AI Platform That Reimagines Virtual Assisted Selling Read more
Convin – The Platform That Reimagines Virtual Assisted Selling for Businesses, Has Raised $2.1M in Seed Funding From Kalaari Capital Read more
Etihad Airways Goes Live with Spitch.ai’s Virtual Assistant to Assist Passengers with Covid-Related Travel Information Read more
TouchPoint One Agent Coaching and Contact Center Performance Management Solutions Win Product of the Year and Remote Work Pioneer Awards Read more
SMARTACTION PARTNERS WITH OTTOMATION TO LAUNCH ‘OTTO’ THE VIRTUAL SERVICE ADVISOR FOR AUTOMOTIVE DEALERSHIPS Read more
New Self-Scheduling Package From Calabrio Empowers Agents to Have Greater Influence Over Work-Life Balance Read more
Liveops Selects SAP Litmos as Technology Partner and Backbone to Agent Learning and Certification Strategy Read more