ASAPP CX Report Reveals 85% of Customer Service Agents Don’t Want to Return to Contact Centers, Work from Home Could Be Permanent Read more
LiveVox Wins Three 2022 CUSTOMER Magazine Product of the Year Awards for Contact Center Innovation Read more
NovelVox Introduces New Reporting Plus, The NextGen Analytics & BI tool for Cisco, Avaya & Genesys Contact Centers Read more
Cogito Announces Updates to Emotion AI Software on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace Read more
Contact Center Agents Struggle with Traditional Desktop tools to Handle Customer Queries, Survey Finds Read more
DataGrail Launches API & Agent to Automate DSR Fulfillment Across All Internal Data Systems, Saving Companies Weeks of Engineering Time Read more