UJET Named Finalist for Prestigious CCW Excellence Award in the Contact Center

Disruptive Contact Center Platform Recognized for Innovative Use of AI and Industry’s First Cloud-to-Cloud Failover Solution

UJET, Inc., the world’s most secure, reliable, and innovative contact center, announced it was declared a finalist for “Cloud-Based CX Solution of the Year” at the prestigious Customer Contact Week Excellence Awards. These global awards are granted for exceptional performance in the field of contact center, employee engagement, customer experience and business strategy.

“We are honored to be a finalist for the CCW Excellence Awards in the Contact Center category, recognizing our innovation and distinction as the only end-to-end, highly scalable and secure contact center platform to fully leverage multimedia and biometric capabilities,” stated Vasili Triant, Chief Operating Officer for UJET.

UJET has been at the forefront of delivering breakthrough innovation in the contact center with its modern architecture and intuitive natural UX for agents that increase a company’s ability to meet the varying needs of consumers in a single, seamless interaction.

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Additional distinguishing features include:

  • Unprecedented uptime – UJET’s CX Intercloud provides companies with levels of redundancy and resiliency that ensure business continuity, even if regional public cloud outages occur. CX Intercloud offers a 100% uptime guarantee with no maintenance exceptions, unlike any other cloud contact center providers’ solutions in the market.
  • 1-click Smart Actions – which make verifying callers faster, easier, and more secure. Customers can choose to authenticate themselves using an existing passcode, or the same biometric identification methods they use to unlock their phones, like Face ID or a fingerprint.
  • Virtual Agent – which supports intelligent, conversational AI for a more human-like conversation and can offload a variety of simple or complex tasks traditionally supported by a live agent.

In addition to being a finalist for the CCW Excellence Awards, UJET recently won Best of Enterprise Connect 2022 and was ranked #1 in user satisfaction on G2 Crowd for the 8th consecutive quarter.

Nominations are reviewed by industry leaders, with finalists in each category being judged based on best practices, platform flexibility, scalability and endeavor to fit more customer use cases. Winners of the awards will be honored at a prestigious gala dinner on June 21, 2022.

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AIbiometric identificationbusiness continuityBusiness Strategycontact centercustomer experienceNewspublic cloud outagesUJET