SmartAction Announces Major Brand Refresh and Launch of NOVA Platform, Redefining AI-Driven Customer Service Read more
Human Interaction in Customer Service Still Preferred Despite Technology Innovations, New Research Finds Read more
MetTel Partners with Talkdesk to Deliver Industry-Leading GenAI Features to Contact Center Customers Read more
8×8 Announces 8×8 Sales Assist to Improve the Customer Experience, Increase Satisfaction, and Accelerate Revenue Growth for Retailers Read more
Rush to AI Adoption in Contact Centers Generates Contrasting Reactions from Businesses and Customers, According to Waterfield Tech Survey Read more
Call Journey CI Unveils Cutting-Edge Voice of the Customer Software Revolutionizing Customer Insights Read more
CallTrackingMetrics Announces Advanced Zoom Integration and a New Product, LeadReactor, to Support Lead Management Read more
Sprinklr and infinit.cx Partner to Deliver AI-Powered Contact Center and Customer Experience Solutions Read more