Contact Center Software Innovator Convoso Announces New Dialer Product to Support TCPA Compliance: Click-to-Comply™ Read more
Frost & Sullivan Names Vonage Asia-Pacific Communications Platform as a Service (CPaaS) Provider of the Year for Second Consecutive Year Read more
BellSystem24, Global BPO with Over 30,000 Agents, Moves from Legacy Call Center to the Cloud with Bright Pattern’s Omnichannel Platform Read more
Plum Voice Launches SecureAssistant, A Virtual Payment Agent That Conferences Into Calls to Descope Contact Centers from PCI-DSS Read more
8×8 Announces Strategic VAR Channel Partnership with Spectrotel to Help Organizations Transform the Digital Workplace with Cloud Communications Read more
Sitel Group Launches New EXP+™ To Simplify Delivery Of End-To-End Customer Experience Services Read more
Replicant, World’s First Autonomous Contact Center, Raises $27 Million From Norwest Venture Partners to Modernize Customer Service with Artificial Intelligence Read more
Bright Pattern Announces Partnership with Visual Contact to Power Digital Transformation for Contact Centers in Latin America Read more
Experience Management Leader Medallia to Acquire Contact Center Coaching Automation Platform, Stella Connect Read more