U.S. Contact Centers Hiring Remote Agents, Enhancing Workforce Management as Pandemic Disrupts Industry Read more
Lifesize Announces Strategic Partnership with Omilia to Bring the Power of Conversational AI to the Contact Center Read more
InfoCision Improves Customer Satisfaction and Optimizes Contact Center Performance Using Advanced Analytics from OnviSource Read more
New Study By IntelePeer Shows Contact Centers Using Over-the-Top CPaaS Solutions See Major Results Read more
TCN Launches Room 303 Software Update for its Comprehensive Cloud-Based Call Center Platform Read more
LivePerson Announces Performance Optimizer, A Completely Self-service Tool To Measure And Manage Conversational Operations Read more