ASAPP CX Report Reveals 85% of Customer Service Agents Don’t Want to Return to Contact Centers, Work from Home Could Be Permanent Read more
Level AI Launches Agent Screen Recording to Help Contact Centers Identify and Bridge Knowledge Gaps Read more
NovelVox Introduces New Reporting Plus, The NextGen Analytics & BI tool for Cisco, Avaya & Genesys Contact Centers Read more
Contact Center Agents Struggle with Traditional Desktop tools to Handle Customer Queries, Survey Finds Read more
LiveVox Launches on Salesforce AppExchange, Enabling Contact Centers to Improve Customer Experience with Embedded LiveVox Capabilities in the Salesforce Interface Read more