Aspect Software’s 5th Annual Contact Center Consumer Index Reveals that Above All, Customers Want Effective Experiences Read more
Gartner Reveals Two Actions Customer Service Leaders Must Prioritize to Increase Customer Loyalty and Mitigate Disloyalty Read more
Vonage Announces Enhanced Capabilities to the Vonage Contact Center to Transform the Customer and Agent Experience for Businesses Read more
Second Quarter Figures Point to a Plunge in Customer Satisfaction, Making Economic Recovery Even More Challenging, ACSI Data Show Read more
Bright Pattern Selected as Finalist for ‘Disruptive Technology Solution of the Year’ for Customer Contact Week (CCW) Excellence Awards Read more
Verint AI and Analytics Solutions Receive the Highest Customer Satisfaction Scores in New Interaction Analytics Report Read more
Astute Launches Interaction Experience, New VoC Solution for Post-Interaction Customer Surveys Read more
In New State of CX Study by Simplr, 27% of Consumers Say Their Brand Loyalty Has Wavered During Pandemic Due to Long Customer Service Wait Times Read more