New Global Research: Customer Loyalty Drivers Shift As Consumers Trade Cost And Quality For Safety And Personalization Read more
ACI Speedpay Pulse Study Finds 35 Percent of Consumers Who Have Missed Bill Payments During COVID-19 Do Not Expect to Catch Up for at Least Six Months Read more
QuestionPro Launches “Switchable Consumer” Model to Help Brands Cost-effectively Reduce Churn and Acquire New Customers Read more
NICE Survey Finds At Least 50 Percent or More of Interactions Being Handled Through Digital Channels Read more
Blue Yonder Survey Finds Retailers’ E-Commerce Revenue as a Percentage of Total Revenue Increases by 33% Amidst COVID-19 Read more
3radical Releases New Research Revealing Consumer Attitudes to Brand Engagement and Data Sharing Read more
GroupSolver Is First to Give Online Research The Intelligence It Needs To Automatically Translate Free-Text Survey Responses Into Actionable Insights Read more
LivePerson’s 2020 Consumer Preferences for Conversational Commerce Report Reveals Skyrocketing Demand for Messaging and Conversational AI Read more