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Vonage Launches Intelligent Workspace to Deliver a Next-Gen Contact Centre Experience

Vonage Launches Intelligent Workspace to Deliver a Next-Gen Contact Center Experience

LivePerson announces new generative AI capabilities to supercharge agent experiences and measure the ROI of customer conversations

Using Real-time Sales Analytics to Optimize Sales Performance

LTK Launches All-New Gift Guide Experience for Stress-free Holiday Shopping

Wayvee Analytics Launches Out of Stealth and Secures $5M to Help Brick-and-Mortar Retailers Evaluate and Improve C-SAT with Emotion AI Technology

SupportLogic Launches Voice Connect to Unify Customer Signals and Enhance Post-Sales Support Experience

How to Effectively Analyze Call Analytics Data?

Pramata and Deloitte Help Clients Apply Generative AI to Contract Analytics

Verint Expands Contact Center Business Analytics Suite with Verint Genie Bot