Slingshot Launches Integrated Chatbot and IVR-to-Text to Deliver a Modern Customer Experience Read more
Sitel Group® is Recognized as Leader in AI, Analytics, Automation and More in Information Services Group’s Annual Provider Lens™ Contact Center – Customer Experience Services Reports Read more
Customer Experience (CX) Report Reveals Global Marketing Pivot to Drive Accelerated Digital Transformation Read more
Medallia Partners with Tableau to Help Companies Visualize Customer Experience Data and Get it Into the Hands of More Customer-Facing Employees Read more
New Findings Uncover Significant Shift to Digital Technologies Among Customer Experience Leaders in the Age of COVID-19 Read more
Invoca Announces Three New Conversation Intelligence Solutions for Sales, eCommerce, and Customer Experience Teams Read more