ScreenMeet Partners with Natterbox to Launch Natterbox Remote Assist, a Visual Support Tool for Contact Centers Read more
Convoso Unveils CallCatalyst™: An Efficient Manual Dialing Solution for Compliant-Minded Contact Centers Read more
Observe.AI Launches Next-Gen Conversation Intelligence, Creating a Definitive Path to Value Realization For Generative AI in Contact Centers Read more
Thoughtly Announces $3M Seed Round to Revolutionize Contact Centers with Human-like AI Agents Read more
Coveo Announces New Partnership with Genesys to Empower Contact Center Agents with AI Search, Recommendations, and Generative Answering Read more
New Deloitte Digital Research Identifies Effective Behaviors of Contact Center Service Innovators Read more
Avaamo Launches AI-Powered Agent Assist Copilot to Deliver Real-Time, End-to-End Support for Live Contact Center Calls Read more
Talkmap Unveils Talkdiscovery Version 8.3, Revolutionizing Contact Center CX with Advanced LLM Accuracy and Performance to Agent Desktops Read more