Vericast Chooses Verint Customer Engagement Cloud Platform to Further Enhance Customer Experience at its Contact Centers Read more
Alorica’s Exemplary Customer Service and Industry-Leading Execution Score Two Prestigious Stevie Awards for Longtime Client Major League Baseball Read more
BIO-key Secures $1.2M, Three-Year Contract Extension for Fingerprint Biometric Security Support Services from a Fortune 500 Telecommunications Customer Read more
Alert Innovation Forms Retail Advisory Council to Support Product Development and Customer Value Creation Read more
Voximplant Powers Enriched Customer Experiences With New Virtual Agent AI Capabilities That Integrate With Google Cloud Contact Center AI Read more
TrueNorth and Boost.ai Enter Partnership to Supercharge Digital Customer Experience With Conversational AI Read more
MaxContact Integrates Award-Winning Speech Analytics To Help Businesses Improve Customer Experience And Reduce Churn Read more
Miva, Inc. and LiveHelpNow Launch New Module to Help Online Sellers Offer Better Customer Support Read more