Forrester’s Canada 2023 Customer Experience Index: Brands’ CX Quality Reaches Its Lowest Point Since 2016 Read more
Cyara Acquires CentraCX Adding Voice of the Customer (VOC) to Customer Experience Transformation Solutions Read more
Avaya and Alvaria Partner to Empower Proactive Customer Experience Transformations with Advanced Outbound Capabilities Read more
New Research by Shopify and BCG Analyzes 1 Billion Data Points Across 220,000+ E-Commerce Sites to Identify Key Drivers for Converting Online Shoppers into Online Buyers Read more