Retailers Offer Effective, Differentiated Customer Experience with Contact Center-as-a-Service Read more
ConnX Expands Long-Standing Partnership with Kandy, Rolling Out Work from Everywhere Solutions for Large, Distributed Retailers Read more
U.S. Enterprises Turn to Contact Center-as-a-Service Providers to Meet New Consumer Expectations Read more
Survey Reveals Contact Centre Employees’ Experience as Consumers and the Move to Upselling and Cross-Selling in the Contact Centre Read more
New Release of Intermedia Unite® Delivers an Even More Feature-Rich, Intuitive, Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) Platform Read more
Sitel Group® Named Leader in 2021 ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant and Archetype Reports Read more
Enterprises in Europe and the U.K. Turn to Contact Center-as-a-Service Providers to Keep Up with Customer Demand Read more
NICE CXone Named Overall Leader in 2021 SPARK Matrix™ for Contact Center as a Service Report Read more