Beating the Great Resignation: Cresta’s Attrition Report Shows How AI-Driven Coaching Benefits the Contact Center Agent Lifecycle Read more
LiveVox Enhances Knowledge Center to Power Intelligent Self-Service and Collaboration for Customer Service Teams Read more
Bright Pattern and Carahsoft Team to Bring Powerful Cloud-Based Omnichannel Contact Center Software to Public Sector Agencies Read more
Customers Rank Cloud Contact Center Provider UJET #1 in User Satisfaction for the 7th Consecutive Quarter Read more
EasyWay Named Best Contactless Check-in Solution in the 2022 HotelTechAwards for the Second Time in a Row Read more
International Survey Probes Into the Future of Customer Service, Considers Consumer Preferences Versus Contact Center Strategies Read more
Nextech AR To Exhibit at NRF 2022 Retail’s Big Show January 16-18th At The Javits Center In NYC Read more