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Consumers Expect Flexibility at Sign Up, Loyalty Incentives and Easy Personalization when it Comes to their Subscription Experiences Read more
Fractal Launches Flyfish, the First-Ever Generative AI Sales Platform for Consultative Customer Experiences Read more
Forrester’s Canada 2023 Customer Experience Index: Brands’ CX Quality Reaches Its Lowest Point Since 2016 Read more
Avaya and Alvaria Partner to Empower Proactive Customer Experience Transformations with Advanced Outbound Capabilities Read more
Impartner Ranks No.1 in G2 Summer 2023 Report for Partner Management, Celebrates Eleven Consecutive Quarters as Grid Leader Read more
KMS Lighthouse and Foundever Enter Strategic Partnership to Deliver SaaS Enterprise Knowledge Management for Contact Centers Read more
ServiceNow Introduces New Generative AI Solution, Now Assist for Virtual Agent, to Create Conversational Experiences for More Intelligent Self-Service Read more