Voice Support Still Preferred by Consumers Despite the Rise of Digital Support Channels, says Info-Tech Research Group Read more
Avaya Named to Constellation Research ShortList for Contact Center as a Service Solutions (CCaaS) Read more
One Billion New Online Shoppers Are Entering the Market Creating Significant Growth Opportunities for Digital Commerce, Finds New Study by Accenture Read more
Fanplayr Launches Fanplayr 360, an Enterprise Grade Customer Data Platform Targeted at the Mid Market Read more
NICE Named a Digital Market Leader in 2022 Opus Research Conversational Intelligence Intelliview Report Read more
Ventana Research Ranks Verint as an Overall Leader in Customer Experience Management Value Index Read more
New Research Reveals Retail Industry’s Innovation Dilemma: Leaders Outperform Non-Leaders by 6% CAGR in Revenue Growth, But Overall, Retailers Struggle to Build Innovation Culture Read more