Talkdesk enhances generative artificial intelligence customer experience in retail with deeper self-service use cases, new real-time insights for agents Read more
Cognigy Levels Up as a NICE Prime Partner to Deliver AI-Powered Customer Service Automation Solutions Read more
Cognigy Unveils Advanced AI Agents for Sales and Marketing at Customer Contact Week Las Vegas Read more
Propel Software Enriches Product Thread to Improve Customer Experience & Speed Time to Revenue with First of Three Major Releases in 2024 Read more
Avaya Acquires Edify, Further Extending its Position as the Leader in Customer Experience Solutions for the Enterprise Read more
ServiceNow and Genesys announce strategic partnership to elevate customer and employee experiences Read more
Creatio Announces Partnership with Cooby to Reshape the Way WhatsApp is Used for Customer Engagement Read more
Zingtree Launches CX Answers and Actions to Automate and Optimize Interactions for Happier Customers and Reps Read more