Serviceaide Introduces Voice Recognition To Its Multi-Channel, AI-Powered Luma Virtual Agent for Service Management Read more
[24]7.ai Partners with Blue Prism to Deliver New AI-Enabled Automation Capabilities For Virtual Agents Read more
TouchPoint One Performance Management Platform Offers New Agent Coaching, Gamification, Dashboard, and QA Features to Strengthen Virtual/Hybrid Customer Contact Teams Read more
Atento Introduces The Virtual Hub: The first Management Center For Working-From-Home CX Agents Read more
Liveops Invests in its Virtual, Flexible Agent Workforce by Advancing Digital Transformation Efforts Read more
Plum Voice Launches SecureAssistant, A Virtual Payment Agent That Conferences Into Calls to Descope Contact Centers from PCI-DSS Read more