Hyro Report Reveals Deep-Rooted Issues Affecting Healthcare Call Center Performance; Generative AI Poised to Transform Sector Read more
FourKites Introduces Industry-first Enhancements to Eliminate Manual Workflows and Slash Detention Times at Warehouses and Distribution Centers Read more
FourKites Introduces Industry-first Enhancements to Eliminate Manual Workflows and Slash Detention Times at Warehouses and Distribution Centers Read more
PACE and Contact Center Compliance (DNC.com) Strike a Strategic Partnership for a More Ethical and Sustainable Industry Read more
Invoca Report Finds 62% of Contact Center Managers Cannot Analyze Enough Calls to Evaluate Agent Performance Accurately Read more