Coveo Announces New Partnership with Genesys to Empower Contact Center Agents with AI Search, Recommendations, and Generative Answering Read more
ASAPP Unveils GenerativeAgent™, A Generative AI Application Capable of Fully Automating Contact Center Interactions Read more
SmartAction Announces Major Brand Refresh and Launch of NOVA Platform, Redefining AI-Driven Customer Service Read more
HGS Next-Gen Accelerator for Contact Centers Harnessing the Power of Generative Artificial Intelligence, Now Available to All Brands Read more
Cresta Raises Bar with New Generative AI Capabilities that Drive Efficiency and Effectiveness in the Contact Center Read more
AU10TIX Global Identity Fraud Report Pinpoints Economic Recovery and Inflation as Drivers of 44% Surge in North American Organized ID Fraud Read more