BitRail Now Enables Companies to Use Their Own Branded Currencies Within Customer Loyalty Programs Read more
ServiceMax Introduces Core 22 R4, a Connected System of Action, Automation and Collaboration for Field Service Professionals Read more
Chatbots, Emojis, Ghosting and More: New Intercom Study Uncovers What Consumers Really Want (and Don’t) from Customer Support Agents Read more
Collections Industry Sees Significant Split Between Large and Small Firms’ Investments in Customer Contact Channels Read more