Q-nomy Announces MS Teams Integration Now Available for Its Omnichannel Customer Service Solution Read more
Global CPaaS Innovator Accelerates Growth of Multibillion-dollar Customer Service Industry With Simple Omnichannel Cloud Contact Center Solution–No Coding Required Read more
Replicant, World’s First Autonomous Contact Center, Raises $27 Million From Norwest Venture Partners to Modernize Customer Service with Artificial Intelligence Read more
Gartner Says Customer Service and Support Technology Investments Must be Scrutinized for Their Ability to Deliver on Customer Experience Goals Read more
Despite Pandemic, Customer Service Prevails as Ambs Call Center earns 2020 ATSI Award of Excellence Read more
Unbabel Announces Strategic Research to Improve Multilingual Conversational Chat and Advance Customer Service with AI Read more
Gartner Reveals Two Actions Customer Service Leaders Must Prioritize to Increase Customer Loyalty and Mitigate Disloyalty Read more
In New State of CX Study by Simplr, 27% of Consumers Say Their Brand Loyalty Has Wavered During Pandemic Due to Long Customer Service Wait Times Read more
Sabre and Mindsay partner to create chatbot to automate and enhance customer service for travel brands Read more