Australian Firms Invest in Workforce Tools, Customer Data Analytics after Pandemic Disrupts Contact Centers Read more
NuView Trust Company Chooses Edify for Cloud-Native Contact Center and Unified Communications Read more
LiveVox Announces Workforce Management Solution to Address Today’s Biggest Challenges in the Contact Center Read more
UJET Announces Strategic Partnership with Google Cloud to Accelerate and Scale AI-Powered Contact Center Innovation Read more
CallTower Selected as Microsoft Azure Peering Service Carrier, Operator for Microsoft Teams Operator Connect Read more
Using Analytics and Automation from OnviSource, a Nationwide Wireless Service Provider Intelligently Automates Its Customer Satisfaction Discovery, Tracking and Scoring Read more
The Era of the Intelligent Workforce: Observe.AI Introduces New Platform to Drive Next-Generation Contact Centers Read more
Kandy, an AVCtechnologies Company, Launches Unified Communication and Collaboration Solution in the IBM Cloud for Financial Services Read more