Cisco Honors NWN Carousel with Partner of the Year Awards for Innovation and Cloud Collaboration Read more
CSS Corp recognized as a Global Leader in ISG Provider Lens ™ Contact Center – Customer Experience Services Report 2021 for its AI and Analytics Capabilities Read more
U.S. Companies Embrace New Contact Center Technologies as Pandemic Changes Consumer and Worker Expectations Read more
Enterprise Service Management Author, Kevin J. Smith, Presents Survey Findings Sponsored by Bright Pattern on ITSM and ESM Digital Transformation, Automation, and AI Read more
TouchPoint One Agent Coaching, QA, and Gamification Software Update Boosts Contact Center Workforce Effectiveness to Lift CX and Business Performance Read more
NEC Expands Global Partnership with Intermedia Cloud Communications, including Extension of Contract Term, Launch of UNIVERGE BLUE® CONNECT BRIDGE Solution, and $40M Commitment to Invest in Intermedia Shares Concurrently with Planned IPO Read more