New Oracle Cloud CX for Utilities Solution Helps Agents Resolve Issues Faster and Better Support Customers Read more
WALLIX Recognized by Frost & Sullivan for Providing Superior Privileged Access Management Technologies to Its Customers Read more
ASAPP CX Report Reveals 85% of Customer Service Agents Don’t Want to Return to Contact Centers, Work from Home Could Be Permanent Read more
Contact Center Agents Struggle with Traditional Desktop tools to Handle Customer Queries, Survey Finds Read more
Invoca Selected as 2022 Customer Contact Week Finalist for Cloud-Based CX Solution of the Year Read more
Call Journey Announces Technology Expansion With Advanced Customer Interaction Scoring and Triage Capabilities Read more