TTEC AI Readiness Assessment Identifies Four Critical Competencies Required to Unlock the Full Potential of an AI-enabled Contact Center Read more
New Vector Database in Salesforce Data Cloud Will Power AI, Analytics, and Automation Using LLMs with Business Data for Use Across the Einstein 1 Platform Read more
Yalo secures USD$20 Million Investment and Strategic Partnership to Lead the AI-Driven Commerce Revolution Read more
Beyond Now Unveils Wave AI Suite Elevating CSPs With Intelligent Operations and Predictive Customer Solutions Read more
SoundHound AI to Acquire SYNQ3 to Expand Its AI Customer Service Solutions and Create the Largest Voice AI Provider for Restaurants Read more
Rush to AI Adoption in Contact Centers Generates Contrasting Reactions from Businesses and Customers, According to Waterfield Tech Survey Read more