Guru Scoops $9.3 Million in Series A Funding to Fuel Next-Stage Growth into AI-based Sales Coaching Read more
Enterprises in Europe and the U.K. Turn to Contact Center-as-a-Service Providers to Keep Up with Customer Demand Read more
Cloud-based Contact Center Infrastructure Market Report, 2019-2020 – Number of CBCCI Seats to Increase by 23% in 2019 & 2020, by 21% in 2021 & 2022, and by 20% in 2023 Read more
ICMI Contact Center Demo Exhibitors Announce New Products, Services, Demonstrations and More Ahead of 2018 Event Read more
More than 50 Leading Companies Announce New Products, Services, Demonstrations & More at ICMI Contact Center Expo 2018 Read more
Q2 2024 Saw Retail Ecommerce Revenues Rise by 7.2% Amidst Falling Prices and Shrinking Gross Margins Read more
Teleperformance Partners with kore.ai to Transform Customer Engagement Through Advanced AI Solutions Read more