Sitel Group® is Recognized as Leader in AI, Analytics, Automation and More in Information Services Group’s Annual Provider Lens™ Contact Center – Customer Experience Services Reports Read more
Mindsay Announces Customer Service Chatbot on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace Read more
Invoca Announces Three New Conversation Intelligence Solutions for Sales, eCommerce, and Customer Experience Teams Read more
Messenger API support for Instagram extended to ManyChat to power Chat Marketing and customer support messaging for growing eCommerce brands Read more
Khoros Announces Support for Instagram Messaging within Its Digital-First Customer Engagement Platform Read more
Clarabridge Announces Integration with Microsoft Dynamics 365 Customer Voice and Dynamics 365 Read more
SAP Launches SAP® Customer Data Platform to Enable Enterprises to Meet the Customer in the Moment Read more
Invoca Study Finds Increased Role of Website Experience and Customer Service in Big-Ticket Purchases During COVID-19 Read more