The Freshworks Developer Community Builds New Applications That Enhance Customer and Employee Delight Read more
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Enterprises in Europe and the U.K. Turn to Contact Center-as-a-Service Providers to Keep Up with Customer Demand Read more
European, UK Contact Centers Adopt Remote Work, Omnichannel Customer Experiences for Post-COVID World Read more
Plum Voice, a Leading Provider of Intelligent Virtual Agents, Launches Two New Partner Programs – Plum Referral+ and Plum Reseller+ Read more
Sharpen Recognized for Superior Overall Price, Performance, and Quality with Frost & Sullivan’s 2021 Customer Value Leadership Award Read more
CallMiner Advances Industry-Leading Conversation Analytics Platform to Drive Insights and Innovation Across More Types of Customer Interactions Read more
Australian Firms Invest in Workforce Tools, Customer Data Analytics after Pandemic Disrupts Contact Centers Read more