Operata Launches AI-powered CX Observability Copilots Fueled by a Trillion Contact Center Data Points Read more
RingCentral Announces General Availability of RingCX, a Natively Built AI-first Contact Center that is Simple to Use and Easy to Deploy Read more
Cresta Raises Bar with New Generative AI Capabilities that Drive Efficiency and Effectiveness in the Contact Center Read more
Yeastar Introduces WhatsApp and SMS Integration for Omnichannel Messaging, Setting Foot in the Contact Center Market Read more
IDC Forecasts Spending on GenAI Solutions Will Reach $143 Billion in 2027 With a Five-Year Compound Annual Growth Rate of 73.3% Read more