Jabil Expands Digital Commerce Capabilities at Center of Manufacturing Excellence in Chihuahua, Mexico Read more
NovelVox Announces Epic Cheers and Hyperdrive Integration to Empower Cisco, Avaya, Webex, Genesys, Amazon Connect, Zoom, Nice, DialPad, 8×8, & Five9 Contact Centers Read more
TTEC AI Readiness Assessment Identifies Four Critical Competencies Required to Unlock the Full Potential of an AI-enabled Contact Center Read more
HGS Next-Gen Accelerator for Contact Centers Harnessing the Power of Generative Artificial Intelligence, Now Available to All Brands Read more
MetTel Partners with Talkdesk to Deliver Industry-Leading GenAI Features to Contact Center Customers Read more
Zenarate Launches New Call Analyzer Capabilities to its AI Coach Platform to Transform Contact Center Agent Training and Performance Read more
Rush to AI Adoption in Contact Centers Generates Contrasting Reactions from Businesses and Customers, According to Waterfield Tech Survey Read more