Chatbots, Emojis, Ghosting and More: New Intercom Study Uncovers What Consumers Really Want (and Don’t) from Customer Support Agents Read more
Only 12% of Consumers Say Big-Box Retailers Exceed Their CX Expectations, Leaving Opportunity for SMBs in 2023 Read more
80% of Supply Chain Executives Cannot Digitally Track the Movement of Direct and Indirect Materials Across Their Networks; Verusen Unveils 2022 State of Supply Chain Management Research Findings Read more
Sean Evers, VP of Sales at Pipedrive: 5 Best Practices to Master the Art of Selling in 2023 Read more
Collections Industry Sees Significant Split Between Large and Small Firms’ Investments in Customer Contact Channels Read more
Verizon Business and Wipro partner to accelerate network transformation with Network-as-a-Service offering Read more
New Data from Captiv8 finds that Influencer Strategies Are “Most Important” to Driving Commerce Sales Read more